Our Customer Value

Our Customer Value Focus

Our name – by the definitions for same – best describes our Value to Customers!

Emergency:

An unforeseen event or condition requiring prompt action.

Preparedness:

A state of adequate preparation; to get ready beforehand.

Innovations:

The introduction of something new; a new idea, method or device.

Family, municipal and business processes are constantly subject to events or conditions that are unforeseen. Emergencies are a part of life and are quite disruptive to “critical life" processes !!!

While unforeseen events and conditions are different for family, municipal and business groups, they can – and frequently do – have far reaching and “crippling” implications on each of them. No one needs – or wants – far reaching or “crippling” implications in the midst of emergency events or conditions.

EPIC’s mission is to enable families, municipalities and businesses to quickly manage emergencies when they occur.

EPIC’s focus is to provide efficient and innovative processes and methods to families, municipalities and businesses to prepare for emergencies before they occur.

Examples of emergencies for each group, how the emergencies are typically managed and the outcomes/deficiencies of the typical process used to resolve emergencies today:

Group	Emergency	Resolution Process	Process Deficiencies
Family	Fire/explosion destroys your home.	Vital information documents often stored in the home.	Fire/water damage renders documents useless or they are destroyed. Re-establishing documents becomes difficult/lengthy.
Family	Hurricane/tornado/ flood destroys much of your town/area.	Vital information documents often stored in the home or bank safe deposit box.	Wide-spread disaster renders documents useless or they are destroyed. Safe deposit box is likely inaccessible. Re-establishing documents becomes difficult/lengthy.
Municipality	Hurricane/tornado/ flood warnings for your town/area.	Broadcasts by local TV and radio stations.	Residents at work or school. Residents and municipality may not be able to communicate about implementation of municipal and family emergency plans in a timely manner.
Municipality	Hazardous material release/Industrial Disaster within town/subdivision.	Broadcasts by local TV and radio stations.	Residents at work or school. Residents and municipality may not be able to communicate about implementation of municipal and family emergency plans in a timely manner.
Business	Part-time workforce schedule changes within hours of when they are needed to work.	Assign employees to make individual phone calls to notify affected employees.	Part-time employees on full time jobs/away from home and contacting them difficult. Other full-time employees required to work overtime.
Business	Emergency requires workplace closure within hours of employees' scheduled start time.	Broadcasts by local TV and radio stations and/or management members try to contact employees.	Employees away from home and contacting them difficult. Management’s attention is on emergency situation. Record of contact attempts may be difficult to establish.